Privacy Policy
frisor.ua website and “Barbershop Frisor” mobile application
Last updated: March 11, 2026
1. General Provisions
This Privacy Policy explains how Frisor (“Service”, “we”, “our”, or “us”) collects, uses, and protects personal information when you use the frisor.ua website and the “Barbershop Frisor” mobile application.
By using the website or the mobile application, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information.
2.1 Information You Provide
When using our services, you may provide the following information:
- name
- phone number
- email address
- appointment details (selected service, barber, date and time of appointment)
- any additional information you provide when contacting customer support
2.2 Automatically Collected Information
When you use our website or mobile application, certain technical information may be collected automatically, including:
- device type
- operating system
- browser type
- application usage data
- interaction data with the website or application
3. How We Use Your Information
We use the collected information for the following purposes:
- to create and manage appointments at our barbershops
- to confirm and remind users about scheduled appointments
- to communicate with users
- to improve the functionality of the website and mobile application
- to analyze service usage
- to ensure the security and stability of the Service
4. Use of CRM System
To manage appointments and customer relationships, we use a Customer Relationship Management (CRM) system.
Information such as your name, phone number, email address, and appointment details may be stored and processed within this CRM system for the purpose of:
- scheduling and managing appointments
- organizing customer records
- improving service quality
- internal operational management
Access to this data is limited to authorized staff responsible for managing appointments and providing services.
5. Third-Party Services
To improve our services, we may use third-party tools and service providers, including analytics and technical infrastructure providers.
These services may collect anonymized or technical information about how the website or application is used.
Examples may include:
- website analytics services
- mobile application analytics tools
- user behavior analytics tools
- cloud infrastructure providers
These third-party providers process data according to their own privacy policies.
6. Sharing of Information
We do not sell or rent your personal data to third parties.
Your information may only be shared in the following cases:
- when required for operating the Service (for example with technical service providers)
- when required by applicable laws or legal obligations
- when necessary to protect the rights, safety, or integrity of the Service
7. Data Retention
We retain personal data only for as long as necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
- maintain operational records
8. Cookies and Tracking Technologies
The frisor.ua website may use cookies and similar technologies to:
- ensure proper operation of the website
- analyze traffic and usage
- improve user experience
Users can control cookie settings through their browser preferences.
9. User Rights
Depending on applicable laws, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your personal data
- restrict or object to certain types of data processing
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on frisor.ua and may also be available within the mobile application.
12. Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: [email protected]
Website: https://frisor.ua